Lowongan Batam Posisi Manajer Layanan Pelanggan Logistik Laut di Kuehne+Nagel

Your Role

You will be responsible for leading, directing + optimizing your customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.

Your Responsibilities

• To deliver + reinforce our CCL core competencies.
• To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
• To ensure the best-in-class customer onboarding + relationship management.
• To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
• To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
• To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise.
• To anchor the usage + improvements of CCL core systems.
• To drive customer adoption of our eco-system.

Your Skills and Experiences

• Min 5 years logistics experience – with in depth exposure to Sea Logistics operations, preferably from international freight forwarding background
• Previous experience leading and coaching team members is highly advantageous; the desire and passion to lead people is essential
• Experience in complaint escalation and the ability to transfer this skill to your team
• Ability to think outside the square, solve problems and remain calm under pressure
• Strong organisational skills including the ability to prioritise tasks, effective time management and a high level of accuracy
• Excellent communication skills, both written and verbal
• Impeccable interpersonal skills and the ability to collaborate positively and constructively with multiple stakeholders
• Ability to converse in Bahasa Indonesia and English fluently
• Willing to be based in Batam, Indonesia

About Kuehne+Nagel

With over 80.00 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Hera Setyowati

hera.setyowati@kuehne-nagel.